Push notifications

General information

For alerting and important information on operations/mission you are informed by push notifications on your logged-in device such as smartphone or tablet. Depending on the type of the notification you can control and adjust how they are displayed as well as the volume of the notification. The following explains how the notifications can be managed on the most common operating systems iOS and Android.

When an app is downloaded and opened for the first time, pop-up windows appear in which you can grant or deny authorisations. One of these pop-up windows concerns the authorisation for push notifications. It is essential to click on "Allow" here in order to be alerted to a mission, otherwise you will not receive any push notifications. If you initially refused permission, you can of course change this in the settings at a later date. Instructions on how to do this can be found later in the FAQ. This is the same procedure for iOS and Android.

This is the same procedure for iOS and Android.

Operating system iOS:

⚠️  Note: Receiving a push notification while the App is open, doesn't show a classical notification popup at the top of the screen, but a square popup appear in the center of the screen and the sound is NOT reproduced.

On your Apple device (with the iOS version 17 or higher) in the menu "Settings" then "Notifications" you can generally define, how and when notifications are displayed on your device:

Furthermore, you can also define the "Notification Style" for each app in this menu. 

In Addition to the settings on your iOS device, you can also adjust the notifications in the app itself in your profile. 

Click on your profile:

In here you can

1) define an "Alert repetition". 

2) go deeper into the notification settings of the app.

In the "Notifications" you can change the "Volume of critical alerts" and change the tone for different types of notifications.

Hint: If you get a notification but do not want to be distracted at the moment you can swipe the notification to the left on the lock screen and click on "Options":

You can then:

1. deactivate notifications for one hour: This option mutes all notifications from the app for the next 60 minutes.

2. no notifications today: This option allows you to disable the app's notifications for the rest of the day.

3. view settings: This option takes you to the detailed settings where you can customise specific notification options.

4. turn off: This allows you to disable the app's notifications completely.

Critical push notifications

Critical notifications were introduced with iOS 15. These are special notifications that can bypass the device's mute switch, "Do Not Disturb" settings or if you have set up a focus to send audible alerts in emergency situations.

Please be aware that the details in your app might slightly differ from the content in the screenshots.

 

Operating system Android:

On your Android device in the menu "Settings" then "Notifications" you can generally define, how and when notifications are displayed on your device:

When you go to "Lock screen notifications" you can select between different options:

Within the "Notification categories" you can switch on/off different types of notifications:

When selecting "Notification pop-up style" you can define, how the information from the push notification is displayed:

Furthermore, you can also define the "Notification Style" for each app in this menu. 

   

In Addition to the settings on your Android device, you can also adjust the notifications in the app itself in your profile.

Click on your profile in the top left corner:

In here you can

1) define an "Alert repetition".

2) go deeper into the "Notifications" settings of the app.

In the "Notifications" you can change the "Volume of critical alerts" and maintain different settings regarding the notifications of this app.

If you send a "TEST PUSH NOTIFICATION" you will receive a test-push on your device:

Hint: If you get a notification but do not want to be distracted at the moment you can click and hold the notification on the lock screen and different options will be shown: 

You can then

- Turn off the notifications generally. They need to be turned on again using the settings described above.

- Go directly to the settings which are described above.

- Go back with "Done"

If you click on "Turn off notification", you get the following information and need to confirm your selection:

Click on the bell to postpone the notification.

Please be aware that the details in your app might slightly differ from the content in the screenshots.